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Bestival is committed to making our festival as accessible as possible for all our customers. In working with Attitude is Everything, we are always looking to make our festival an inclusive space for everyone.
Please read all the information here before attending Bestival.
Our Access Officer Liam is responsible for all access-related enquiries and applications. If the information below does not answer your query, you may contact him on the following;
Email – email@example.com
Phone – 020 3327 4810
Postal – Bestival, 3 Loughborough Street, London, SE11 5RB
You should receive a response within roughly 5 working days. This may be longer when nearer the time of the festival, so please do try to be as patient as possible.
Bestival is an outdoor event utilising the Lulworth Estate grounds. The majority of the grounds are flat and are serviced by a network of paths, however mobility problems are posed on grass areas, particularly in bad weather conditions. If it rains it may get muddy and access around the site (other than on paths) may be very difficult. Electric wheelchairs can tackle most areas without too much trouble but the ground can be uneven in places.
There are some pathways located in the Castle Field, and Pigeon Clump areas, but the majority of the festival is on short grass with firm soil. Your personal assistant will need to assist you if it becomes difficult.
We do not offer any internal transport due to the limitations of moving around the site. Festaxi offer a service that will enable this for disabled customers – you need to book this directly through them should you not come in a car.
There are around 30 different stages and performance areas, which are located in the main arenas. From the Accessible Campsite, the Castle Stage is closest, which is about 1000 metres from the Accessible Campsite. The Box is about 700 metres from the Accessible Campsite. The Bollywood stage is 500 metres from the Accessible Campsite.
The Accessible carpark is located next to the Accessible Campsite. Please note that you can only park here if you are a Blue Badge holder or camping in the Accessible Campsite.
BOOKABLE ACCESS FACILITIES
2 FOR 1 – ONE FREE ACCESSIBILITY PERSONAL ASSISTANT PASS
Customers requiring assistance throughout the festival are entitled to one free pass for their Personal Assistant/Support worker. Please note that the customer requiring assistance must have a ticket.
In our commitment to make Bestival accessible to everyone, we may provide ticket holders that would be unable to attend without use of a personal assistant (PA), and are in receipt of one or more of the following, with a ticket at no additional cost for one PA:
• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement
• A recognised Assistance Dog ID Card.
HOW TO APPLY
Please complete this form, available online only. If you do not have a scanner, you can take pictures of your documents and upload them. Please note the images must match one of the above requirements.
The ONE FREE pass will be collected at Bestival when you present your matching ID upon arrival and are with your personal assistant. This will not be sent to you in advance, and we will not issue any PA passes without matching ID, so please remember to bring this with you to avoid disappointment! Personal Assistants will also be able to access the viewing platform if there is space available at the time.
The deadline for PA Applications is Friday 1st September 2017, however applications may close earlier if our full capacity is reached before this date. It is highly recommended that you apply as early as possible.
If you feel you require a PA at the festival but do not have any of the above evidence, please contact us explaining your requirements, with any evidence you do have, and we will consider it on a case-by-case basis.
PLEASE NOTE: A Personal Assistant pass enabled General Admission entry only. If you would like a Hospitality/VIP/Wild Copse ticket, you will need to pay for the additional upgrade. Please contact us for details.
(PLEASE FIND INFORMATION ON HOW TO COLLECT YOUR PASS BELOW UNDER ARRIVAL GUIDE)
All customers who receive a 2 for 1 Personal Assistant Pass are allowed to access the Viewing Platforms along with their Personal Assistant, if there is space available.
If you do not require a Personal Assistant pass but feel you will need to access the Viewing Platforms, please email firstname.lastname@example.org.
All viewing platforms are only accessible to those with the correct passes. There are accessible toilets located on the viewing platforms.
The Accessible campsite is located behind HMS Bestival and The Colour Field. It is a few minutes from here to the main arena on relatively flat ground, and is a relatively quiet area.
There are accessible toilets, accessible showers and charging points for electric wheelchair users all located in this campsite. There is also a dedicated member of staff located in this field, so please approach them if you have any access requirements or questions.
Please note that a maximum of 6 people (including yourself and your Personal Assistant) may camp in one pitch.
Due to limited space in the Accessible Campsite field, we need to be strict on how much space each group is allocated. This is set at a 5 × 7m pitch per group/family.
All groups are asked to abide by this so that we can fit as many people in the campsite as possible. Please be considerate of others – if you exceed the pitch size, you are taking space away from others!
HOW TO APPLY
The Accessible Campsite is available to ticket holders who have been accepted to receive a Personal Assistant pass. You will be sent the application form once your PA application has been accepted.
If you do not have a PA pass, but feel you should be able to camp in this area, please email email@example.com.
Please note that spaces in the accessible campsite are allocated on a first-come, first-serve basis and will fill at a fast rate. The application process will close as soon as the campsite reaches its maximum capacity thus recommend that you do not delay in applying.
Everyone wishing to park will need to purchase a parking ticket, either in advance through Ticketline, or upon arrival. Only Blue Badge holders, or those in the Accessible Campsite will be able to use the Accessible Car Park.
Because of the hills at Bestival and the distance from the entrance to the camping areas, we recommend that you arrive by car.
ARRIVING BY CAR
If you are camping in the Accessible Campsite or need to access the Accessible Carpark, please follow the directions to the Bestival site as directed to Green Gate. For all other campsites, please follow the information on our Travel Info page.
Your Parking pass for the Accessible Campsite/Car Park will be collected at the festival where it will be allocated to one vehicle only (this also includes a campervan)
Please always use festival directions when you see them, and turn off SAT NAVs as these are not always up-to-date and may change due to event situations.
ARRIVING BY PUBLIC TRANSPORT
If you are arriving by our Shuttle Bus service or a Big Green Coach bus service, you’ll enter at White gate. If you have difficulty with mobility and do not have a car, you can book a Festaxi to pick you up and take you into the festival. Please email firstname.lastname@example.org to book one in advance, as they will then know the time you will arrive. Please be advised that there may be a wait for this service.
Please contact us directly if you are travelling any other way.
SITE OPENING TIMES
All car parks will open at 9am and campsites open at midday on Thursday 7th September
All campsites close at 4pm on Monday 12th September (car parks close at 6pm)
Music generally runs from around 11am to 5am each day (The main stage featuring the event headliners finishes at 11pm on Sunday).
No entrance will be granted to Bestival after midnight on any night
COLLECTING YOUR PERSONAL ASSISTANT PASS
To collect your one free Personal Assistant pass, you must arrive with your tickets and the person who will be your PA. No wristbands can be collected in advance or by anyone else.
If you are arriving by public transport, staying in general camping, Backstage Campsite, Boutique or the Campervan/Caravan Fields, your free Personal Assistant Pass will be available from any of the Box Offices – they will have a list with your name and have the relevant wristbands for you.
Your Personal Assistant will receive a lanyard to wear when they are assisting you. These must be collected at the Accessibility Campsite, not at the box office.
All people (adults, teens and children) other than your ONE FREE Personal Assistant must have a valid ticket to enter the festival including the person with a disability. The name listed as your Personal Assistant can also change and you do not need to let us know in advance.
If you are camping in the Accessible Campsite, please enter through Green Gate and follow signs for Accessible Camping. Only vehicles with a blue badge can park in the Accessible Campsite area, if there is available space and if your tent and car fit in the 7m x 5m pitch size. If you do not fit in this space, you will be asked to park in the Accessible Carpark located just next to the Accessible Campsite.
ON SITE TEAM
Our dedicated Accessibility on-site team is led by Drew, and his team will be your point of contact during the weekend. They are based at the Accessible Campsite. Please note that the Access Team will not have a buggy, so please use the service offered by Festaxi to arrange any internal transport. There are restrictions on where this service can go as well so please come prepared if you cannot walk long distances.
Accessible toilets will be provided across site. These will be in the accessible campsite, on all viewing platforms, and there will be at least one accessible toilet at every toilet block across the festival site.
All accessible toilets will be padlocked and a code can be gained from the on-site Disability Access Team in the Accessible Campsite. Please do not share the code or remove the padlocks for any reason, if they are removed, then they will become open for anyone to use.
MEDICAL AND WELFARE PROVISIONS
If you have any medication that needs to be kept cool, we have fridges available for you to use in the medical tent. We recommend you take your medication directly to the medical tent when you arrive on site.
The medical tent is located in the Magic Meadow near The Box and is approximately 600 metres from the Accessible Campsite.
All our on-site medical facilities are provided by Festimed, so we recommend reading their FAQs before attending Bestival.
If you have any other questions regarding medical and welfare provisions, please contact us directly.
If you would like to bring an Assistance Dog to the festival, please contact us directly first. We will request evidence in order for you to do so (this will usually be either be the Dogs’ ID book or evidence of the dog’s training as an Assistance Dog from an ADUK certified organisation).
We would like to advise all customers that flicker, laser, strobe and other lighting effects may be in use at the festival site.
We recognise that some, particularly those with specific learning difficulties may need to find a space to step away from the crowds and noise. We do our best to provide this but it is difficult in a festival environment.